Member Perspectives of Service Quality: An Exploratory Investigation of the Private Club Sector of the Hospitality Industry

Member Perspectives of Service Quality: An Exploratory Investigation of the Private Club Sector of the Hospitality Industry

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It was not possible to determine whether a relationship exists between training provided to staff and club members' perceptions of service quality because of the limited number of clubs involved in this exploratory study and because there were few, if any, discernable differences in training methods used by clubs.are better served by customizing the personalization of service through the desire to assist customers in attaining the best ... A significant challenge to the managera#39;s role was that customers do not find normal service remarkable, but typicallyanbsp;...


Title:Member Perspectives of Service Quality: An Exploratory Investigation of the Private Club Sector of the Hospitality Industry
Author: Dennis R. Darlak
Publisher:ProQuest - 2007
ISBN-13:

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