Exceeding Customer Expectations
Provides a practical and workable method for instituting long-term exceptional customer care. The book provides a definition of what constitutes customer service and gives a method which applies to situations of all sizes and types, from retail and hi tech to non-profit-making organizations.The book provides a definition of what constitutes customer service and gives a method which applies to situations of all sizes and types, from retail and hi tech to non-profit-making organizations.
| Title | : | Exceeding Customer Expectations |
| Author | : | Susan Nash, Derek Nash |
| Publisher | : | How to Books Limited - 2000 |
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